Training Your AI
The quality of your AI responses depends on the quality of your knowledge base. Here’s how to set it up for best results.
Upload Methods
PDF Upload
Upload FAQ documents, product manuals, or help guides as PDF files.
URL Paste
Paste your FAQ page URL and we’ll automatically extract and index all the content.
Manual Entry
Type question-answer pairs directly. Best for specific scenarios you want to control exactly.
Best Practices
Write clear, specific answers. The AI uses your exact wording, so write answers the way you’d want a customer to read them.
Cover your top 20 questions first. Most businesses get 80% of their tickets from the same 20 questions. Start there.
Update regularly. When you change pricing, policies, or features, update your knowledge base to match.
Check the unanswered questions. Your analytics dashboard shows questions the AI couldn’t answer. Add those to your knowledge base weekly.